Group Class Policies

Thank you for choosing pupDOGS Training!

Puppy and Dog Training Classes
in Eden Prairie, MN

We focus on training dog owners in a welcoming and fun atmosphere.  You are welcome and encouraged to observe a class prior to enrolling.

Group classes take place in the Wag’n Woofs Daycare:
7071 Shady Oak Road,  Eden Prairie, MN  55344


Your dog must be current on vaccinations as recommended by your veterinarian.  Your dog’s current vaccination history must be added to your dog’s online pupDOGS account and a copy e-mailed to prior to his/her first class.

All puppies (under four months old) must have their first set of vaccinations at least 72 hours prior to attending class.
All dogs over four months must have at least two distemper combinations, rabies, and bordetella vaccinations.

Young puppies may attend class before receiving all of their vaccinations as long as they are following their veterinarian’s recommended schedule.  For more information about puppy classes and vaccinations, please read the position statement by the American Veterinary Society of Animal Behavior:  

Plan spays or neuters carefully around your intended class schedule. Dogs that have just been spayed or neutered are typically not allowed full activity for 7 to 14 days (or more in some cases) from the day of surgery.  No refunds or make-up classes will be available for missed classes.

Your pet needs to be free of signs of communicable diseases to attend class.  Even if your vaccinations are current, it is possible to pass minor illnesses among other dogs.  Please watch for signs of coughing, sneezing, discharge from the eyes or nose, lethargy, vomiting, diarrhea, or fever, and do not bring a dog with these symptoms to class.  You are encouraged to come to class without your dog to observe the training that day and get the week’s homework.


Due to high demand, full payment is required to reserve your space in a training class. Unpaid registrations do not hold a space in the class.  Payment can be made online with a debit or credit card via PayPal or can be mailed. A PayPal account is not required to pay online.  You may also pay by check and send it to the address provided on your class invoice.


No refunds will be given for cancellations within 14 days of your class start date.  So please plan carefully.  No exceptions.

Please understand that we keep class sizes small, a maximum of 8 dogs, so that you get more personalized attention. Reserving your spot means someone else misses out.   We appreciate your cooperation to help keep our classes small and effective for you.

Why two weeks notice? We are different from a tangible product in that we can’t just put our services back on the shelf to resell like you would if returning a pair of shoes. Without ample notice, we can’t resell your training package. We only have a small number of spots in each class. Sometimes we have a waiting list for classes, but those people need time to rearrange their schedules.  Thank you for understanding.


In the event of bad weather, please check for an email notification of cancelled classes before leaving home. When cancellations occur, due to weather or unforeseen emergencies, an additional class session will be added.


There are no make-up classes available for missed classes. However, you will receive the homework. In order to get the full benefits of class, your regular attendance is crucial.  If your dog is ill, you are encouraged to come to class without your dog to observe the training that day and get the week’s homework.

No refunds will be given for missed classes.

Rolling Admission Puppy Classes:  Your registration fee guarantees you a spot for six consecutive weeks.  There are no make-up classes available for missed classes.


If your dog shows aggression towards people or other dogs, or is disruptive to the class, they may be dismissed from class without a refund.  Not all dogs are suitable for group classes, and that’s okay! Private training is a better option for many. If you are not sure if your dog is suitable for a group class, please schedule a private training consult prior to enrollment. Having not met your dog prior to the start of the class, we rely on you for this information.  You may contact Susan Ward at with any questions.


High value treats and LOTS of them:  These are not the treats that you regularly use.  We want something special.  For small dogs, the treats should be about the size of a pea.  For larger dogs, the treats should be about the size of a jelly bean.

  • Some possibilities include chicken, cheese, hot dogs, lunch meats (not ham).
  • The following are Susan’s favorites.  They are available at most pet stores and online:
  • ​​Instinct Freeze-Dried Boost Mixers
  • Wellness Soft Well Bites
  • Any kind of freeze-dried treats.  Size and consistency vary, so you’ll want to find a variety that you like.

Dog Food:  Please bring this in addition to the above-mentioned treats.

Treat Bag:  You need something that holds treats and allows you easy access.  A Ziploc bag or pants pocket is cumbersome at best and will throw your treat timing off.  Fanny packs can work, but Susan prefers a treat bag that she can clip to her pants and has a magnetic opening (vs a drawstring).  Susan’s favorite is the “Trek-n-Train” by Doggone Good.

Dog Training Clicker

Mat or Rug for your dog

Collar or Harness and a Leash:  You will need a buckle or martingale collar or harness.  We do not allow the use of metal collars including choke chains or prong collars nor electronic collars.  Have a regular 6-foot leash, not a retractable long line.